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Is The Customer Always Right?
What is your answer to this oft-repeated question? It probably keeps crossing your mind whenever you are dealing with complaining...
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![[ Hong Kong Retail Management Association Service & Courtesy Award ]](https://static.wixstatic.com/media/bb5856_d31fef2780374ab5b948c7dcffaa9ef1~mv2_d_3264_2448_s_4_2.jpg/v1/fill/w_2056,h_1544,fp_0.50_0.50,q_90,enc_auto/bb5856_d31fef2780374ab5b948c7dcffaa9ef1~mv2_d_3264_2448_s_4_2.jpg)
[ Hong Kong Retail Management Association Service & Courtesy Award ]
“If you want to be the best, find the best in others.” – Ron Kaufman The Service & Courtesy Award of the Hong Kong Retail Management...
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![[ Serving Customers for Success] Program](https://static.wixstatic.com/media/bb5856_d357ead897354f76a81d87cb36f1ad1d~mv2.jpg/v1/fill/w_576,h_432,fp_0.50_0.50,lg_1,q_90,enc_auto/bb5856_d357ead897354f76a81d87cb36f1ad1d~mv2.jpg)
[ Serving Customers for Success] Program
"Service is taking actions to create values for someone else" Ron Kaufman, Service Guru How can we bring our service level from Good To...
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![[ Handling Difficult Customers for Success]](https://static.wixstatic.com/media/bb5856_af3d9ff1de58429ca3a18a37f25638f6~mv2.jpg/v1/fill/w_576,h_432,fp_0.50_0.50,lg_1,q_90,enc_auto/bb5856_af3d9ff1de58429ca3a18a37f25638f6~mv2.jpg)
[ Handling Difficult Customers for Success]
Difficult Customers are "DSE"? Detailed oriented, Sensitive and Emotional. How to deal with difficult customers and turn complaints to...
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