top of page
Our Blog
Search
![[ Serving Customers for Success] Program](https://static.wixstatic.com/media/bb5856_d357ead897354f76a81d87cb36f1ad1d~mv2.jpg/v1/fill/w_576,h_432,fp_0.50_0.50,lg_1,q_30,blur_30,enc_avif,quality_auto/bb5856_d357ead897354f76a81d87cb36f1ad1d~mv2.jpg)
![[ Serving Customers for Success] Program](https://static.wixstatic.com/media/bb5856_d357ead897354f76a81d87cb36f1ad1d~mv2.jpg/v1/fill/w_576,h_432,fp_0.50_0.50,lg_1,q_90,enc_avif,quality_auto/bb5856_d357ead897354f76a81d87cb36f1ad1d~mv2.jpg)
[ Serving Customers for Success] Program
"Service is taking actions to create values for someone else" Ron Kaufman, Service Guru How can we bring our service level from Good To...
![[ Presenting for Success ] Workshop](https://static.wixstatic.com/media/bb5856_1ee211caf0c24c90a916c15b49a93238~mv2.jpg/v1/fill/w_448,h_336,fp_0.50_0.50,lg_1,q_30,blur_30,enc_avif,quality_auto/bb5856_1ee211caf0c24c90a916c15b49a93238~mv2.jpg)
![[ Presenting for Success ] Workshop](https://static.wixstatic.com/media/bb5856_1ee211caf0c24c90a916c15b49a93238~mv2.jpg/v1/fill/w_448,h_336,fp_0.50_0.50,lg_1,q_90,enc_avif,quality_auto/bb5856_1ee211caf0c24c90a916c15b49a93238~mv2.jpg)
[ Presenting for Success ] Workshop
"Presentation is a journey to bring your audience from Point A to Point B, where Point B is wonderful land" How can we design a great...
![[ Handling Difficult Customers for Success]](https://static.wixstatic.com/media/bb5856_af3d9ff1de58429ca3a18a37f25638f6~mv2.jpg/v1/fill/w_576,h_432,fp_0.50_0.50,lg_1,q_30,blur_30,enc_avif,quality_auto/bb5856_af3d9ff1de58429ca3a18a37f25638f6~mv2.jpg)
![[ Handling Difficult Customers for Success]](https://static.wixstatic.com/media/bb5856_af3d9ff1de58429ca3a18a37f25638f6~mv2.jpg/v1/fill/w_576,h_432,fp_0.50_0.50,lg_1,q_90,enc_avif,quality_auto/bb5856_af3d9ff1de58429ca3a18a37f25638f6~mv2.jpg)
[ Handling Difficult Customers for Success]
Difficult Customers are "DSE"? Detailed oriented, Sensitive and Emotional. How to deal with difficult customers and turn complaints to...
![[ Collaborate & Win as ONE ]](https://static.wixstatic.com/media/bb5856_d99b250b6e9c42228236440ef7dc2070~mv2_d_4800_2700_s_4_2.jpg/v1/fill/w_1332,h_1000,fp_0.50_0.50,q_30,blur_30,enc_avif,quality_auto/bb5856_d99b250b6e9c42228236440ef7dc2070~mv2_d_4800_2700_s_4_2.jpg)
![[ Collaborate & Win as ONE ]](https://static.wixstatic.com/media/bb5856_d99b250b6e9c42228236440ef7dc2070~mv2_d_4800_2700_s_4_2.jpg/v1/fill/w_2056,h_1544,fp_0.50_0.50,q_90,enc_avif,quality_auto/bb5856_d99b250b6e9c42228236440ef7dc2070~mv2_d_4800_2700_s_4_2.jpg)
[ Collaborate & Win as ONE ]
Front line Vs Back End Sales Vs Operation Floor Vs Kitchen Local Vs Regional Are these two groups necessary confront each other or...
![Lunch & Learn Session [ Communication Excellence at Workplace]](https://static.wixstatic.com/media/bb5856_00e9fcda5f744c56b7395d7d6840760b~mv2.jpg/v1/fill/w_716,h_538,fp_0.50_0.50,q_30,blur_30,enc_avif,quality_auto/bb5856_00e9fcda5f744c56b7395d7d6840760b~mv2.jpg)
![Lunch & Learn Session [ Communication Excellence at Workplace]](https://static.wixstatic.com/media/bb5856_00e9fcda5f744c56b7395d7d6840760b~mv2.jpg/v1/fill/w_716,h_538,fp_0.50_0.50,q_90,enc_avif,quality_auto/bb5856_00e9fcda5f744c56b7395d7d6840760b~mv2.jpg)
Lunch & Learn Session [ Communication Excellence at Workplace]
Our communication process is full of flaws? Deletion, Distortion, Generalization, three main obstacles in the communication! How to...
To Your Next Level of Development via Individual & Group Coaching
“The power of coaching is this - you are expected to give people the path to find answers, not the answers.” Tom Mahalo Do you think the...
![[Is Communication Skill Essential at Workplace]](https://static.wixstatic.com/media/bb5856_4bfb906883cb4f22aaea0fbd1db1e9fb~mv2_d_3968_2976_s_4_2.jpg/v1/fill/w_1332,h_1000,fp_0.50_0.50,q_30,blur_30,enc_avif,quality_auto/bb5856_4bfb906883cb4f22aaea0fbd1db1e9fb~mv2_d_3968_2976_s_4_2.jpg)
![[Is Communication Skill Essential at Workplace]](https://static.wixstatic.com/media/bb5856_4bfb906883cb4f22aaea0fbd1db1e9fb~mv2_d_3968_2976_s_4_2.jpg/v1/fill/w_2056,h_1544,fp_0.50_0.50,q_90,enc_avif,quality_auto/bb5856_4bfb906883cb4f22aaea0fbd1db1e9fb~mv2_d_3968_2976_s_4_2.jpg)
[Is Communication Skill Essential at Workplace]
“Communication must be HOT. That’s Honest, Open, and Two-way.” Dan Oswald Have you learnt a lot of language skills, but are still...
【Engagement 積極投入: 陳明恩 】
[ 當Matchy訪問陳明恩︰一次成功的經過 ] 憑著鬼妹仔的外表，加上一口流利的廣東話，令陳明恩在電視舞台上一炮而紅。 明恩成功的背後與其時刻裝備自己，把握每次登台的機會有密切的關係。在成名前，明恩本來只是參與一項小型舞台的演出，但後來演出的機會卻接踵而來。...
【Performance Management Tips for Managers 業績效核 經理錦囊】
每年年尾年頭都是大小企業「績效面談時期」，作為管理人員，你如何有效進行面談，不單展現你是否一個高效經理，更重要是你會影響了下屬來年為你的賣命度！作為經理，我們需要在績效面談時注意什麼？請聽我們資深顧問Doris之分享「黃金三提問」。...
【Positive Connection : 5 Languages of Appreciation at Workplace 】 馬上學懂5種讚賞的語言，為工作環境增加正能量！
馬上學懂5種讚賞的語言，為工作環境增加正能量！ 有沒有想過，我們的工作就好像一段親密的關係。你必須每天跟你的同事朝見口晚見面。他們會知道你每天的心情，甚至你的性格，愛好，長處和短處。 相信你也會常常聽到身邊的朋友跟你分享他們是如何努力工作，但在公司裏辛苦工作也沒人知，莫說嘉...
【 Positive Meaning 正向意義 : 森美 】
當Matchy訪問森美: 一次成功的經過 一次活動中，我訪問了一位殿堂級司儀一次成功的經過。 「可唔可以同大家分享下你司儀生涯中最成功嗰次經驗呢？」 「嘩犀利咯，啱啱入行個陣有次我幫郭富城做活動司儀，當佢喺直昇機行落黎個下， 我就高呼一聲：『大家俾d...
bottom of page