[ Hong Kong Retail Management Association Service & Courtesy Award ]“If you want to be the best, find the best in others.” – Ron Kaufman The Service & Courtesy Award of the Hong Kong Retail Management...
[ Serving Customers for Success] Program"Service is taking actions to create values for someone else" Ron Kaufman, Service Guru How can we bring our service level from Good To...
[ Handling Difficult Customers for Success]Difficult Customers are "DSE"? Detailed oriented, Sensitive and Emotional. How to deal with difficult customers and turn complaints to...