"When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotions." - Dale Carnegie
Emotional Intelligence (EQ) suggests that personal attributes such as perseverance, self-control, and skills in getting along with other people influence success. Workers with higher EQ are better able to work in teams, adjust to changes and be more flexible. Many research studies have showed that EQ is a better predictor of success, job performance, quality of relationships and overall happiness than IQ (intelligence quotient). As the workplace continues to evolve that allow more space for technology and innovation, EQ is becoming increasingly essential for employees.
In a two-hour training workshop that Talent Academy has designed and facilitated for a financial company, participants learnt about five types of EQ and the difference between positive and negative emotions. They were then led to reflect on whether negative emotions, such as anger and fear, are really "negative" and learnt ways to deal with negative emotions. Last but not least, participants were taught the power of positive emotions and concrete ways to increase their positivity.
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