AI isn’t just a buzzword anymore — it’s changing how business gets done.
- Talent Academy
- Aug 21
- 1 min read
In recent client conversations, “AI” has become one of the most common words we talk about.Every company, regardless of industry, is now exploring how to use AI to optimise resources and create more value for their customers.
One luxury retail client shared a great example:In the past, when customers described what they were looking for, staff would have to search the inventory manually — flipping through paperwork, checking product codes, and sometimes walking back and forth between storage and the showroom.
Now?
With AI, the team simply inputs the customer’s description, and matching products instantly pop up on the screen for the client to browse and choose from.It saves time, cuts paperwork, speeds up customer response, and makes the buying process smoother for everyone.
The result?
More efficiency, better customer experience, and happier teams.
How is your organisation using AI right now?And for my fellow learning professionals — if you want to sharpen your AI applications in Training & Development, join us for
our September intake of the AI in Training & Development Certification Program.
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